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YOU CAN DO IT ALL BY YOURSELF. You can try to perform every task yourself or micro-manage everything your team needs to do. You know you can because you are a hard worker. You put yourself through dental school, and

Create great customer/patient experiences! Customer service needs to be demystified a little bit and simplified a lot. There are literally hundreds (maybe even more) of different things you can do to demonstrate customer service. I have simplified it down to

The Anchor of Delegation Understanding why a task needs to be done a certain way is the anchor of mastering delegation. When the person to whom you are delegating understands why they need to do it, it increases the likelihood

TELL | SHOW | DO This is a very widely-accepted means of training and education. Do you remember how you were trained? You were most likely trained using Tell, Show, Do and were probably taught this in your pediatric classes.

“Even if you’re flippin’ burgers at McDonald’s, if you are excellent, everybody wants to be in your line.” – Oprah Winfrey What do we really have to learn about building a high-performance practice from McDonald’s? They don’t exactly make the

Dentists Wear A Lot Of Hats! Clinician, Leader, Parent, Business Person…… It can be debilitating if we are not careful…overwhelm and lack of focus can lead to burnout and as a result we don’t reach our goals….or get what we

“It is a terrible thing to look over your shoulder when you are trying to lead — and find no one there.” – Franklin D. Roosevelt I want to cut straight to the point. I don’t think anyone wants to be

The only way to make profit is to sell more, spend less or both at the same time. Selling more takes time and influence. You have 100% control over your expenses today. Your practice is leaking cash through overhead and

Ask about your patients’ lives. People love to talk about themselves. Simply using one’s name correctly and often perks up their ears. That’s a great place start. For a simple tool to help you think about how to start a

new client acquisition cashflow management client retention team development and training. Client Retention Reappointment – This is a component of client retention. It includes tracking who did not book appointments, when they need to be contacted and